FAQ

Good questions

How do I order?

Open the Design Studio, pick a product and colour, upload your artwork, position it on the live mockup, and check out. You don't need an account to design or order — just an email and phone number.

What artwork files can I upload?

PNG, JPG or SVG up to 25MB. The studio shows an estimated print DPI as you resize — keep it above 150 DPI for crisp results. PDFs are accepted for print-ready files too.

How do I pay?

Orders are placed pay-later: we review your artwork, confirm the order by email, and send M-Pesa payment details. Deposits are fine for bulk orders — the balance is tracked on your order page.

Is there a minimum order?

No minimum for DTF printing or embroidery — order a single piece. Screen printing requires at least 50 pieces because of setup costs.

Do you offer bulk discounts?

24+ pieces save 12%; 50+ pieces save 22% — applied automatically in the studio from 24 pieces.

How fast is delivery?

Standard delivery is 2–3 working days and free. Rush (24 hours) adds KSh 1,500. Pickup from our Nairobi studio at Globe View Plaza is always free.

Can I cancel or change an order?

You can cancel from your account while the order is still pending review and unpaid. After we confirm it, call us on +254 790 388 511 and we'll do our best.

Can I see my design before it prints?

Yes — what you see on the studio canvas is exactly what we print, and your order confirmation includes the same mockup capture.

Something else? Talk to us